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History of ACAP


The Alliance of Claims Assistance Professionals originated with the National Association of Claims Assistance Professionals (NACAP) a non-profit 501c(3) opened in 1991 by Norma Border and Kathryn Dokas, headquartered in Downers Grove, Illinois. The missions of NACAP were to educate and certify new members and promote the CAP industry. NACAP closed in 1998.

In 1998, recognizing the need for a central CAP directory and ongoing member education, several former NACAP members created the Alliance of Claims Assistance Professionals (ACAP), a non-profit 501c(3) headquartered in Wheaton, Illinois. For a time ACAP also offered certification examinations for both CAPs and ECPs ( Electronic Claims Assistance Professionals). The corporation is managed by a volunteer board of directors.